Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us about your own experience with a real money online casino? This page covers the ways to reach us and what we can (and can't) help with.
How to reach the Casino Sites team
The quickest way to get in touch is by email. Send your message to [email protected] and we'll aim to get back to you within a couple of business days. Please include as much detail as possible — if your enquiry relates to a specific casino, a bonus offer, or a page on the site, let us know which one so we can look into it properly.
We read every message that comes in, but response times can vary depending on volume, so a little patience helps.
What we can help with
- Corrections or updates to information in our reviews, including bonus terms, ratings or offer details that may have changed
- Suggestions for casinos you'd like to see covered or compared
- Feedback on your own experience with any of the sites we list, such as Raging Bull, Uptown Aces or Ignition
- General questions about how our comparisons and ratings work
- Reports of broken links, outdated pages or technical issues on the site
What we can't help with
We're an independent comparison site, not a casino operator, payment processor or regulator. That means there are some requests we're not able to action directly:
- Account issues — password resets, deposit or withdrawal problems, or verification (KYC) questions need to go through the customer support team of the individual casino, not us. Each site listed on romancestuck.com has its own support channel, typically live chat or email, accessible once you're registered with them.
- Bonus disputes — if a wagering requirement, expiry date or withdrawal cap on a promotion isn't matching what you expected, the casino in question is best placed to explain their own terms. We'd still like to hear about it for our records, but we can't intervene on your behalf.
- Legal or financial advice — we provide general information about how online casinos, licensing and payments work, but nothing on this site should be taken as personal advice.
Why your feedback matters to our reviews
Our ratings and write-ups are based on research into licensing, bonus terms, game selection and payment options, but real player feedback adds context we can't get any other way. If something in a review doesn't match what you experienced at a casino, or a payment method has stopped being offered, telling us helps keep the site accurate for the next person searching for the same thing.
We're transparent that some of the casinos featured on romancestuck.com pay us a commission when a reader signs up through our site. This never determines how a casino is ranked or reviewed — our ratings reflect independent research into each operator, not who pays the most.
Before you write in, a few things worth checking first
A number of common questions are already covered elsewhere on the site, so you might find your answer faster there:
- If your question is about gambling limits, self-exclusion or where to find support, our responsible gambling page covers deposit limits, time-outs and national support organisations.
- If you're looking for the terms that govern use of romancestuck.com, these are set out on our terms and conditions page.
- Curious about who's behind the site and how we put reviews together? That's covered on our about us page.
A note on responsible gambling
If you're contacting us because gambling has stopped being fun or is starting to affect your finances or wellbeing, please know that help is available and reaching out is a good first step. Every licensed real money online casino in the US is required to offer tools such as deposit limits, time-outs and self-exclusion — and independent support services exist outside of any casino, free of charge, if you need someone to talk to. Our responsible gambling page has more detail on where to find these tools and organisations.
Getting a faster response
To help us deal with your message quickly, it's worth including:
- The name of the casino or page your enquiry relates to
- A brief description of the issue or feedback
- Any relevant dates, such as when you noticed an offer or term had changed
- Screenshots, if you're reporting something like a broken link or an outdated bonus term
This isn't a requirement — we're happy to hear from you either way — but it does mean we can act on your message without needing to follow up for more information first.
Get in touch
Whether it's a correction, a suggestion, or just a comment on your own experience with an online casino, we're glad to hear from readers. Drop us a line at [email protected] and we'll take it from there.